Privacy Policy

Welley Counselling and Wellbeing Last Updated: 11 Oct 2025

1. Overview

Welley Counselling and Wellbeing (“we”, “our”, “us”) is committed to protecting your privacy. This policy explains how we collect, use, and protect your personal information in line with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).

By using our website or engaging our counselling services, you agree to the terms of this Privacy Policy.

2. Information We Collect

We may collect personal information directly from you when you:

Book a session or make an enquiry through our website
Complete forms or communicate with us by phone, email, or online platforms
Attend counselling sessions online via Zoom or Microsoft Teams

The types of personal information we may collect include:

Your name, email address, and phone number
Booking information and service history
Payment information (processed via secure third-party services)
Notes or records relevant to counselling sessions

We only collect information necessary to provide our services safely and effectively.

3. How We Use Your Information

Your information is used to:

Provide counselling and wellbeing services
Manage bookings and communication
Process payments securely
Maintain administrative and business records
Improve our website and client experience

We will not sell or rent your personal information to anyone.

4. Third-Party Services

We use trusted third-party providers to help deliver our services. These may include:

Wix – website hosting and contact forms
Stripe and Apple Pay – secure payment processing
Google – email, document storage, and website analytics
Zoom and Microsoft Teams – online counselling sessions

Each third party handles your data according to its own privacy policy. We only share information with these providers as needed for service delivery.

5. Communications

When you contact us via the website form, phone, or email, your details are used to respond to your enquiry. Email communications are managed through Google Workspace, which employs encryption and security features to protect your data.

6. Data Security and Storage

We take reasonable steps to protect your information from misuse, loss, unauthorised access, or disclosure.

Client records and session notes are stored securely and accessed only by authorised personnel.

7. Access and Correction

You may request access to, or correction of, your personal information at any time.

We’ll respond within a reasonable timeframe as required by law.

8. Cookies and Analytics

Our website may use cookies and Google Analytics to understand visitor activity and improve performance.

This data is anonymous and does not personally identify you.

9. Changes to This Policy

We may update this Privacy Policy occasionally to reflect changes in law or our practices. The most recent version will always be available on our website.